Flight Centre Sucks Customer Reviews and Feedback

From Everything.Sucks

Flight Centre Travel Group (FCTG) is a large retail travel agency founded in Australia with a global leisure and corporate network. It was founded in 1982, and is headquartered in Brisbane, Australia.

A former assistant leader mentioned, "Employees at Flight Centre are numbers on a page. If flight centre is struggling they just take it out on their employees. The management is a joke and offers no real assistance towards building a proper career. They are a bottom line business which is fine but frustrating when they swear it is about their people. It is not about their people, the people are simply the first to go when times are tough."

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Current Employee - Travel Consultant says

"Low pay. Turnover is massive. Of the dozen people I trained with for 2 weeks in Montvale, 3 are left. Terrible culture where management back-stabs, talks poorly about one another, and have nasty attitudes. Different teams are very uncooperative with one another, and fight and bicker. I was the top sales person in my category in the USA and the pay still wasn't high enough. I don't know how people survive Back end tech is a complete disaster Much of what I did was scam old people into paying more than what they could find online because they couldn't use a computer, and scam businesses that have a ton of money and don't care much about the expenses. Dying business"

Former Employee - Anonymous Employee says

"Unlike other agencies, FC will have you act as an accountant, receptionist, and sales person on top of being a travel agent. Most companies have these as separate roles. You'll easily see what should be an 8 hour workday end up being 12+ hours since they have you wearing so many hats. Computer systems are archaic (think 1980s-level) and frequently freeze or break down. The cheaply made uniforms. (On top of other things make you really feel like you're part of a cult.) Having to be dishonest with customers in order to make a livable wage--marking up fares above the public/commercial price available to anyone. Base salary is much lower than any other agency. Turnover is high since staff leave for other agencies after finding out how much they start at. For such a big company, the commission structure is very low (unless the company is receiving it on the back end and employees don't see it). To use an example, for most airlines you're lucky if they offer 5% commission. On a $500 ticket, that would be only $25. Unlike other agencies, FC actually charges the agents to print tickets--something that IS your job. So, for that $25 that the airline pays out, FC charges you around 4% in "credit card fees," so you lose $20. You would think that would leave you with $5, but then you're hit with FC's $10 ticketing fee because you're not ticketing a preferred airline. So, you now OWE FC $5 that would come out of your paycheck to issue one ticket. Yes, FC charges customers a service fee on tickets, but that also gets reduced by "credit card fees." (How else do most people pay for airline tickets?) By nickel and dime-ing its employees that they say they value so much, FC forces its agents to mark up fares in order to survive. How is it a problem? If you have a customer who has a ticket they think is, say, $800, but it's really only a $500 ticket, that can create BIG problems later on if the customer has to have changes to their ticket made by the airline. We've had customers stuck at airports because they unexpectedly had to fork over a few hundred dollars extra at the airport because their tickets were marked up. FC has already been caught doing it repeatedly in Australia and the UK and it continues to be a problem. (Just look up the various news stories and law suits on Google.) It's somewhat heartbreaking because this could have been such a great company but it's the employees who suffer for what corporate does."

Former Employee - Anonymous Employee says

"Required to work on weekends"

Current Employee - All Departments says

"You work almost every major holiday, no raises poor benefits, they claim home and work balance but you really dont have one , no matter which department your on call this includes travel agents . It seem that the parent company in Australia gets better salaries benefits and time off for their holidays . They are constantly replacing us with their own team members from Australia , or canada"

Travel Consultant says

"This is a true sales job. You need to be vicious and willing to take a lot of hard earned money off of people. Be ready to see your commission disappear after credit card fees, ticketing fees,etc is taken away from you. This is no way to make a living. Base salary is a joke. You make more money working Tim Hortons. You are rewarded with a tiny percentage of the commission you make. While the company takes majority. You always work long hours but in return the pay cheque does not amount to your hard work. There is no work / life balance."

Former Employee - Anonymous Employee says

"low pay, bad management, wrong policies, overcharging the clients.."

Current Employee - Web Developer says

"No raise until you are promoted"

Former Employee - Emergency Services Agent says

"inconsistent instructions from team leaders. trust was nonexistent from team leaders. surprisingly, not a gay friendly team leader and manager. in fact, I was written up for expressing pride in my lifestyle. apparently, my simple “yes, I am” answer was inappropriate."

Current Employee - Sales Operations Analyst says

"- Upper management is out of touch - Low pay by industries standards (irregardless of role) - Everything is about pinching pennies and protecting the bottom line, even if that means sacraficing the well-being of their employees - Rampant under-staffing for support roles and expectations that work still get done - More with less mentallity - If you're not in sales, you don't matter - Only 6 paid holidays a year - Minimal career advancement unless you're in sales"

Assistant Leader (Former Employee) says

"Employees at Flight Centre are numbers on a page. If flight centre is struggling they just take it out on their employees. The management is a joke and offers no real assistance towards building a proper career. They are a bottom line business which is fine but frustrating when they swear it is about their people. It is not about their people, the people are simply the first to go when times are tough"

Administrative Assistant (Former Employee) says

"Not a good experience. May be better for some but it wasn’t for me at all. My boss was rude and lied to her customers and I had to cover for her. Hated it"

Retail Travel Sales Consultant (Former Employee) says

"I don't feel this is relevant in the current environment. If you lack integrity, then you can stand by the fees you charge as a way of increasing your commission. I don't lack integrity."

Various Positions (Former Employee) says

"Keep move'n buster, this ain't the place for you... or anyone with self respect. When it comes time for layoffs the director of the department will not have the courage or self decency to let you know in person. They will call into the conference room from a separate call booth and do it."

Retail Leadership Graduate Program (Former Employee) says

"Worst company I have ever worked for! Joined the graduate program and it was just a ploy to attract people with degrees. The first few weeks in training I did 55 hour weeks but was only paid for 40 hours on less than minimum wage. The culture and management is terrible! A couple of months after I left the fair work investigation came out and I wish that had been exposed before I started there.Thank you for taking the time to leave us a review of your experience working at Flight Centre. We're sorry to hear you didn't have the awesome experience we strive for our employees to have and we'll definitely take your feedback on board.All the best with your next career step!"

Trainee (Former Employee) says

"I have extensive travel and retail experience and did very well throughout the screening process. During the in-store assessment I feel I did very well but ultimately was not hired. I feel this was due to in store politics and they have truly have lost out on a great travel agent. I have a huge amount of contacts that all travel - I'll certainly be taking this business elsewhere."

Travel Consultant (Current Employee) says

"Flight Centre is a horrible place to work. The pay structure is minimum wage and commission structure is designed to ensure the company is taking home the majority of the profit. They take advantage of all their employees and customers. For example, they say you get 8% of the sales, but that 8% is only on the commission profit. So, for a $10,000 sale, with a commission of 20% ($2,000) you get 8% of the $2,000 ($16),not the total sale. Very misleading and sleazy.To add, a $10,000 sale is very unlikely. Save yourself the time and stress and apply to better options. The only people working here are people who are "functioning" alcoholics or people who lack the confidence to stand up and trulyThanks for taking the time to leave a review about your experience.The Travel Consultant role at Flight Centre is indeed a sales and target driven position with performance-based pay. It's not something that everyone will enjoy, and we're sad to know you're one of them.We do celebrate achievements regularly and host events for our teams where alcohol is available, however, the consumption is always a personal choice.We are committed to developing a culture where all staff are encouraged to raise concerns about poor or unacceptable practices, misconduct or anything improper. You can report any behaviour that does not follow our code of conduct to your leaders, or anonymously through our Whistleblowing service, which is available at Flight Deck - our internal network.Thank you again for sharing your feedback."

Travel Consultant (Former Employee) says

"Such a toxic work environment for little to no reward or recognition. No care for their customers, just sell sell sell. Common practice to add $50 here and $100 there to packages so staff can make money. No support system and so much pressure without anything in return. No job is worth the mental health issues FCTG cause. I also have 3 other friends/family members that are ex-flighties and they all have the same opinion. Its a shame that they dont actually care about anything except moneyThank you for taking the time to give a balanced review of your experience working at Flight Centre. Flight Centre is committed to developing a culture where all staff are encouraged to raise concerns about poor or unacceptable practices, misconduct or anything improper, and can do so safely. If you become aware of something improper, you can safely report this to your team leader, area leader or other senior leader, or anonymously through our Whistleblowing service. Full details of this service can be found by searching for 'Whistleblowing Policy' on Flight Deck. Flight Centre actively monitors the commission percentage levels of consultants and takes corrective action with any individual whose commission rates show signs of overcharging. Flight Centre is also committed to developing a culture where all staff are encouraged to raise concerns about poor or unacceptable practices, misconduct or anything improper, and can do so safely. Our Whistleblower policy provides employees several avenues for reporting behaviour that does not follow our code of conduct. These reports can be made anonymously via a service that we offer through an external provider, or directly to your team leader and a range of senior leaders in our People and Legal divisions. We wish you the best with your future and hope that our paths may cross again some time."

Senior Consultant (Former Employee) says

"From regional store which only made about $30k-$50k a month with 7 staff members. So hard to make individual targets! In April i lost my job. I had no support from my team leader as she was too busy thinking of herself. She didn't meet targets either but she still has a job????...Had barely any one on one meetings. Got opportunity for a famil but TL took it for herself. She asked me to give her a good enough reason why I deserved it and replied with I did a on last month of 10k but apparently that wasn't good enough.Thank you for taking the time to let us know of your experience working with us. We understand that different leadership styles can play a significant role in your enjoyment of, and performance at work. We are focused on developing great leaders however we are aware that not all leadership styles suit everybody. When building our teams, we try to mix personalities and styles that work well together however sometimes things don't go as planned. Staff who find themselves having difficulty in their current store are encouraged to speak with their area leader as they may be able to be placed into a different store with a manager whose leadership style is a better fit for them.Training and development is available to all Flight Centre staff throughout their employment and varies depending on the needs of the individual. Travel Consultants are taken through a combination of classroom and online learning delivered by accredited trainers and experienced team members. Our courses offer an accreditation Certificate to Advanced Diploma level and a clear pathway to higher education. Course-delivery options are flexible to suit your lifestyle and work commitments. In store, Travel Consultants receive ongoing coaching and support from their team leaders."

Assistant Team Leader - Camp Hill (Former Employee) says

"ridiculous "incentive" package. You would work your absolute butt off for an entire month and get a 5 figure "commission" but you'd only ever see a couple of hundred dollars of that for an entire month! Ridiculous minimum wage, $32K is just criminal. Drinking culture at team events is disgusting, you are "welcomed" by doing shooters and prizes handed out are always alcohol. booze booze booze booze booze. Good luck if you ever want to pay bills with these guys, absolute criminals.you can take lunch when you wantliterally everything else about the jobThank you for taking the time to let us know of your experience working with us.It's true that the role as a travel consultant with Flight Centre is a sales and target driven role with performance based pay. It's not something that everyone will enjoy, however if you enjoy working toward goals and a pay structure that grows as you grow, you'll enjoy it here.As at July, 2019, guaranteed minimum earnings for a first year consultant with no prior experience is $41,117 per year. This can increase up to $48,896 for a qualified and experienced consultant. Penalty rates for weekends and evening work are paid in addition to these amounts as well as employee commission payments which operate on a scale from 10% to 35% of the total monthly company commission that you achieve. We do celebrate achievements regularly and host events for our teams where alcohol is available, however the consumption of it is always a personal choice."

Travel Consultant (Former Employee) says

"Flight Centre is everywhere but that doesn't mean they are the best corporate citizen. They will put pressure on you to achieve unrealistic goals, if you don't perform you're out. They'll expect you to work unpaid overtime. Famils are rare and go to 'preferred' consultants. Training is limited and a 'you're on your own' mentally hits on the floor cause you're manager is looking after her/his own customers. There are so many other companies in the travel industry that really embrace you better - go find them. Most enjoyable part of my role was getting to know my customers and building great holidays full of memorable moments that will last their lifetime.the customerstreated like a number no matter how many years you've worked for themThank you for taking the time to let us know of your experience working with us.It's true that the role as a travel consultant with Flight Centre is a sales and target driven role with performance based pay. It's not something that everyone will enjoy, however if you enjoy working toward goals and a pay structure that grows as you grow, you'll enjoy it here.We believe we have a very strong and positive culture, which is generally celebrated and has in fact led to us winning a number of awards. Many of these awards are based on employee feedback. We do accept that Flight Centre is not for everyone and we are sorry that you did not have the positive experience that we endeavour to provide for all our employees."

Travel Consultant (Former Employee) says

"If you live at home or don't have to pay rent and choose drinking/socializing over making any sort of decent income then this is the job for you. If not.. look elsewhere CONS: - VERY low base salary (think poverty line - they 100% lie to you in the interview about your expected earnings) - Unless you're in a busy store good luck hitting target every month - **MANDATORY** UNPAID "Buzz Nights" (aka drinking with your co-workers, if you have a family and don't like to party then you're treated like an outcast) - Very "Cult" like atmosphere - Living in Vancouver where average rent is $1500+ but you're lucky to clear $1800/month. Have fun with that - So many people I knew went into DEBT working here. PROS: - Flexible shifts & travel opportunities (But if you're making no money, good luck paying for your trips)"

Travel Consultant (Former Employee) says

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Travel Consultant (Former Employee) says

"People may not have had the same experience as I did and I completely respect that but in my case I feel as though I was completely used up by this company. If you are looking for a career in travel, I would look elsewhere.They hire the best/nicest people - you will make friendsEverything else - money - hours - managementIt's true that the a role as a travel consultant with Flight Centre is a sales and target driven role with performance based pay. It's not something that everyone will enjoy, however if you enjoy working toward goals and a pay structure that grows as you grow, you'll enjoy it here.As at October, 2018, guaranteed minimum earnings for a first year consultant with no prior experience is $39,920 per year. This can increase up to $57,582 for a qualified and experienced consultant.Penalty rates for weekends and evening work are paid in addition to these amounts as well as employee commission payments which operate on a scale from 10% to 35% of the total monthly company commission that you achieve.We understand that different leadership styles can play a significant role in your enjoyment of, and performance at work. We are focused on developing great leaders however we are aware that not all leadership styles suit everybody. When building our teams, we try to mix personalities and styles that work well together however sometimes things don't go as planned. Staff who find themselves having difficulty in their current store are encouraged to speak with their area leader as they may be able to be placed into a different store with a manager whose leadership style is a better fit for them.Travel Consultants work on a 40 hour roster which, if in a retail store, usually includes late night trading and a rotation of weekends. There is no requirement for our staff to work anything more than reasonable additional time like other workplaces, however because earning potential is uncapped,"

Travel Consultant (Former Employee) says

"Just a terrible company to work for: 1. Minimal pay, no benefits 2. 0 Life - Work balance, all employees are expected to work 10-12 days without any compensation 3. Cult like culture, employees are preassured to drink alcohol and attend monthly "buzz nights" after work 4. No respect or support from senior management 5. Employees are forced to "rip off" clients and those who do it well are celebrated.NO pros only cons"

Travel Consultant (Former Employee) says

"was there for more than a year, I saw managers come and go, I saw lots of other staff come and go. Management and corporate would see the high turnover, asked what the problem was, then ignored the answer. The payment and commission structure was setup in a way that you only get 1.5% of what you put through the till, so if you sell a $100 flight, you personally get $1.50 thats it. Their base wage is minimum wage, doesn't matter if you mark it up or over charge the customer, your percentage doesn't change. So you try you hardest to get sales, to book travel, to learn all the systems and work with all the suppliers.... only to have long hours and poor pay. I worked out that my average hourly rate (for the hours i had to do) was actually 15/hour because if you only do the hours on the roster than "you aren't doing all your work". This is on top of the mandatory drinking, yes, mandatory. They would hold every single monthly meeting in a pub, club or RSL, there would be open tabs and even the "prizes" for doing well was wine or spirits. There was more than once that staff were drinking before the store even opened. About the only positive thing I can say Flight Centre is that it showed me why people are turning away from flight centre and booking online, because it is a blatant rip off and the big sign out the front saying "from $99" is actually never $99 - straight out false marketing...... i learnt a fair bit about the travel industrylow pay, long hours, too much drinkingThank you for taking the time to let us know of your experience working with us. It's true that the role as a travel consultant with Flight Centre is a sales and target driven role with performance based pay. It's not something that everyone will enjoy, however if you enjoy working toward goals and a pay structure that grows as you grow, you'll enjoy it here.As at October, 2018, guaranteed minimum earnings for a first year consultant with no prior experience is $39,920 per year. This can increase up to $57,582 for a qualified and experienced consultant. Penalty rates for weekends and evening work are paid in addition to these amounts as well as employee commission payments which operate on a scale from 10% to 35% of the total monthly company commission that you achieve.Travel Consultants work on a 40 hour roster which, if in a retail store, usually includes late night trading and a rotation of weekends. There is no requirement for our staff to work anything more than reasonable additional time like other workplaces, however because earning potential is uncapped, many choose to work longer than their rostered hours in order to finalise more business, be even more successful and earn more commission.We believe we have a very strong and positive culture, which is generally celebrated and has in fact led to us winning a number of awards. Many of these awards are based on employee feedback. We do celebrate achievements regularly and host events for our teams where alcohol is available, however the consumption of it is always a personal choice. We accept that Flight Centre"

International Travel Consultant (Former Employee) says

"As agents we work endless overtime with no compensation, are expected to be treated terribly by clients without support. There is no such thing as work life balance here. *mandatory* buzz nights and work functions are not paid for (you don't get paid for being forced to be there) and is a giant sh**show. There is absolutely nobody to have your back unless you're willing to kiss their butts first.Travel OpportunitiesToo many to count."

Consultant (Former Employee) says

"You work all the hours under the sun for minimal pay. Even when you are successful they change the commission structure on you. The training is good but there are better agencies out there with better conditions. Some of the managers use what amounts to bullying tactics to get the job done.TrainingLong hours, low pay.Thank you for taking the time to let us know of your experience working with us. Travel Consultants work on a 40 hour roster which, if in a retail store, usually includes late night trading and a rotation of weekends. There is no requirement for our staff to work anything more than reasonable additional time like other workplaces, however because earning potential is uncapped, many choose to work longer than their rostered hours in order to finalise more business, be even more successful and earn more commission.All staff have access to free health and wellness consultations, discounted (free in some locations) gym memberships, free counselling sessions and financial planning.Flight Centre takes bullying and harassment very seriously and is committed to ensuring that all team members are treated with respect in line with company values and policy. Anyone who feels they have been treated poorly or not in line with our policies and philosophies has avenues available to raise their issues including a confidential whistleblower hotline, HR team, or directly with their leaders. We also offer confidential guidance and support through free resources such as the Employee Assistance Program."

Travel Expert (Former Employee) says

"Bad people in Management, potentially great company. I just had bad timing. I also left just as the old regional manager got fired, so I never got the benefits of the new one.I had noneLong hours, breakdown of character"

Travel Consultant (Former Employee) says

"In a travel consultant role with Flight Centre, you consistently work unpaid overtime. It is impossible to have a work/life balance. Any errors made are deducted from your pay, which is low enough in the first place. Customers who bring in a cheaper price found elsewhere, this difference is also deducted from your pay. I earnt 32K after tax for the year, working on average 50hrs a week in an extremely high-stress job. If you mention your concerns to higher management you are told you have a 'negative attitude'. Steer well well clear.You see cheap deals firstLong hours, Low pay, Mistakes deducted from payThank you for taking the time to let us know of your experience working with us. Travel Consultants work on a 40 hour roster which, if in a retail store, usually includes late night trading and a rotation of weekends. There is no requirement for our staff to work anything more than reasonable additional time like other workplaces, however because earning potential is uncapped, many choose to work longer than their rostered hours in order to finalise more business, be even more successful and earn more commission.As at October, 2018, guaranteed minimum earnings for a first year consultant with no prior experience is $39,920 per year. This can increase up to $57,582 for a qualified and experienced consultant. Penalty rates for weekends and evening work are paid in addition to these amounts as well as employee commission payments which operate on a scale from 10% to 35% of the total monthly company commission that you achieve. We understand that different leadership styles can play a significant role in your enjoyment of, and performance at work. We are focused on developing great leaders however we are aware that not all leadership styles suit everybody. When building our teams, we try to mix personalities and styles that work well together however sometimes things don't go as planned. We do accept that Flight Centre is not for everyone and we are sorry that you did not have the positive experience that we endeavour to provide for all our employees."

Angel says

"We were stranded in New Zealand at the end of February when transit through Singapore was no longer possible. We had appalling support from Flight Centre and arranged and paid for alternative flights home at great expense. It is the middle of October and we are still waiting for Flight Centre to pay the refund we are owed for our cancelled flights. I only booked with them to get different cabin classes on the return flight from our outbound ones. This is the first and last time I will use a travel agent. They won’t answer the phone and are not responding to our last email although they promise to respond to emails within 28 days! Our complaint is now with Abta"

Betty says

"Although I had an email telling us that my mother’s £944+ was now available to claim, the Flight Centre has made it impossible for my 89 year-old mother to get her refund for her cancelled flight since she has no access to any technology whatsoever, and has been isolated since March due to COVID restrictions. Every 2 days they send the same email, counting down the 14 days until the money is no longer available, and I send an email reminding them that my mother has no way to access the embedded link. They’ve had her money since January, it’s now mid-September, and her flight was cancelled in March."

Andi says

"Very disappointed in Flightcentre and their slowness in processing flight refunds and lack of customer engagement. At the beginning I was hopeful of getting a refund actually getting to speak to someone on 1 July who confirmed they would process my refund. I followed up in August by email and was told on 17th that my refund ‘had been uploaded to our automated refund system and will be with you sometime this week’. Since then I have heard nothing. It’s impossible to phone - you get a recorded message. I read FC’s response to other airline refund comments about needing to wait for airlines. How come airlines themselves and other travel companies are processing refunds far more quickly. What’s going on at Flightcentre? I’m losing hope that I’ll ever get my money back. Dear Cat Thank you for your reply. My booking ref is RYKYIR. Regards Andi Sorry Cat but that is completely incorrect. I have been checking my email - inbox and junk/spam several times daily for weeks. I have received nothing whatsoever from Flightcentre. Please give me a specific named person contact that I can email to take this further with you offline and out of the public domain to confirm the right contact details. I’m not giving out my email address on this website and please don’t post here what contact email you have supposedly contacted me on. We should not be having to carry out our enquiries with Flightcentre via Trustpilot."

Mike Moore says

"I would certainly recommend not using Flight Centre. They now do not answer any phone calls regarding rebates that I have been waiting for for over 10+ weeks , I have emailed them today and been advised that it will take up to 45 days to answer my email. If this is how they treat existing customers, I would certainly recommend potential new customers to stay away. My booking reference was Q58PBR. Edi-Cincinnati-Edi. . Can you explain why I have an email from Customer Services at United saying they have returned the money to you?"

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